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Help/Frequently Asked Questions

You will find answers to most of you question here. If you do not find what you are looking for, please contact us to have a customer service specialist assist you.

Browse our catalogue.

Shipping

I have received an email from Team Aquatic Supplies. Does that mean my order has been shipped?

No. You will recieve an automatic email which is an order confirmation. You will know your order has shipped when you recieve an email with an invoice.

What are my shipping method options?

We are happy to offer a variety of ways to get the items ordered. Please note that it may take 2-3 days to receive your order and up to 5 days after that to ship out. 

  • In Store Pick up
    • Choose from one of nine retail locations.
    • Your order will not be available immediately. You will be contacted when your order is ready for pick up. 

  • Canada Post Expedited [10-14 business days]
    • $10 shipping fee if your order is under $149.99 (before taxes, after any discounts are applied). 
    • Free Expedited shipping if your order is over $149.99*
  • Canada Post Express [3-5 business days]
    • You can choose to have your order shipped Express for a flat-fee of $25.
  • Purolator [7-10 business days]
    • Purolator for a flat-fee of $20
    • Please provide a phone number and note that Purolator does not ship to P.O boxes.

*Free Expedited shipping may not apply to bulk team orders for fins, high volume/weight orders, or orders that have to ship in multiple boxes. If your order does not qualify for free shipping you will be contacted prior to being charged.

Why does my order sometimes arrive incomplete?

We ship out of 3 different warehouses. At times we cannot fulfil an order from one, so to ensure you get your items in a timely fashion we may choose to ship from separate warehouses. You will be contacted and informed by one of our sales representatives if this is the case. 

Do you ship internationally?

We are able to ship most items outside of Canada, with restrictions on some products. International shipments do not qualify for free shipping

Anyone placing an order shipping to a location outside of Canada will be contacted with a shipping quote prior to the goods being shipped. Please contact us to find out more.

Am I able to track my order?

  • Yes! Orders are shipped with Canada Post and can be tracked here
  • Please use your Web Order # as the reference number "W1000XXXXX"

 How To Track Your Web Order

 

Payment

What are my payment options?

  • We are pleased to accept payment by VISA, MasterCard or American Express
  • A pre-authorization will be placed on your credit card when you place your online order and your credit card will be charged when your order is shipped.
  • At this time we are unable to accept pre-paid credit cards. 

Sizing

How do I know what size to order?

To be sure you get the right size, you can consult our handy sizing chart. As a rule of thumb, female sizing is comparable to dress sizes and male sizes comparable to male waist sizes. You may also choose to visit one of our retail locations the before placing your order to establish your exact size.

Note: In general we find that the TYR brand fits big compared to the Speedo brand.

What is my racing suit size?

Sizing is extremely important with racing suits! Racing suits are supposed to be worn tight, very tight! Ideally you want to go one to three sizes down from what you train in. However, this may vary depending on the brand of your training suit and the brand of your racing suit. We recommend, if possible, that you establish you racing suit size in any of the following ways:

  • Visit one of our retail store locations and try racing suits on. Different brands and styles have different fits and our experienced customer service specialists can assist you in getting the best fit possible.
  • Don’t live close to a retail store location? We attend swim meets across the country and set up a portable sales booth. Check our news & events section to find out when we’ll be in a location near you so our experienced customer service specialists can help you with your sizing.
  • If none of the above work, our handy sizing chart will offer you guidance. Select the size you think will be best for you. Remember, you may return items that do not fit as long as they have not been worn and tags are still intact. Find out more in our return policy.

Note: Wearing a racing suit that is not the right size may actually create drag or allow bubbles of air into the suit, which is very uncomfortable when swimming.

How do I know if my goggles fit?

Ideally you should be able to push the goggles onto your face without them falling off. An alternative test is to put the goggles on (with straps), grab the nosepiece and pull the goggles off your face. If you hear a pop and feel the suction on your face, then you know you have a good seal that is going to keep water out.

What’s the difference between girl’s size 26, 28, in a youth Speedo suit, and female size 26, 28 suit?

As girls mature into women their body shapes alter. You may find it hard to get a proper fit for girls sizing. Speedo youth sizing is specifically designed for the younger girl swimmers and the size 26 and 28 correlate closely to girls' sizes 10 and 12. The following chart should help you determine whether to buy the girls' size or the youth size.

 

Size

Chest

Waist

Hip

Youth 26/10

28.5

25

30

Youth 28/12

30

26

32

26

31

23

33.5

28

32

24

34.5

Are fin sizes unisex, male or female?

Fins sizes are unisex and are generally based on male sizing (e.g., 3-5, 5-7 etc.)


Returns, Exchanges and Cancellations

Can I cancel my order once I have placed it?

You can cancel your order at any time up to the time it ships to you at no penalty. You may also cancel your order after it has been shipped to you. Simply wait for it to arrive and contact us for a return authorization number. You can then ship the item back to us. Note: shipping charges are non refundable.

Can I return an item I ordered if it does not fit or if I am not happy with it?

Yes you can return any item up to 30 days after it ship date to you. But before you return the item you must contact us to get a return authorization number. Some restrictions apply:

  • items must be returned in their original packaging and with tags attached
  • all merchandise must be unworn and unwashed
  • all items are subject to inspection
  • shipping costs are non-refundable
  • some items cannot be returned unless there is a manufacturer’s defect, such as fins and goggles.
  • items on the "On Sale" page are final sale. No exchanges or refunds

Why can’t I return fins and goggles?

For hygiene reasons, goggles and fins may not be returned unless a manufacturer defect has occurred.

I ordered a size that does not fit me. What is the fastest way to get it exchanged for the correct size?

The fastest way to get the correct size shipped is to place another order for the correct size and if it is in stock, it will ship out in two to three business days. Meanwhile, contact our customer service specialist for a return authorization number and ship the item that does not fit back to us. We will credit your credit card for the amount. Alternatively, you can contact our customer service specialist for a return authorization number and return the item that does not fit with a note explaining what size you would like us to replace it with. This method may take slightly longer as we will not ship the replacement until we have received the original item. Please note that shipping costs are non refundable.

 

Special Sales and Discount Pricing

Can I get the web sale pricing in one of your store locations?

Some of our stores will run specials at the same time as the web special, but some web specials are only available online due to stock availability. If you are looking for a specific sale item in-store, please contact the location to confirm that they have the item and that the web special price applies. Contact information for all locations can be found here.

Can I combine my Team Sales discount with a sale discount?

Sorry, discounts cannot be combined.

Why are online orders for account holders discounted at 10% and not carried over into the retail outlets?

Team Aquatic Supplies has online specials and in store specials that vary throughout the year. To find out about in store specials, please contact your closest Team Aquatic Supplies retail store location.

I live in British Columbia, is my order exempt from PST?

All clothing and footwear for children under 15 are exempt from PST. Note that equipment and accessories do not qualify for PST exemption. To claim your PST exemption, download the PST exemption form, fill out Parts B and C and email it to info@team-aquatic.com with your web order number in the subject line. (Your web order number will have the format of W1000XXXXX. It can be found on the confirmation email that you are sent at check out.) One of our representatives will email you to confirm receipt of the form.

 

Swimwear 

What is the difference between a polyester suit and a Lycra® suit (sometimes called spandex)?

Swimwear is available in many blends of materials.

  • Polyester is a material that is most resistant to affects of chlorine. A polyester suit is best for those who swim two or more times a week. Training suits are often 100% polyester.
    • Proper care should still be taken with a polyester suit, rinsing it after each use, hanging it to dry, and not putting it in the washer or dryer.
  • Lycra is a thinner fabric that is more delicate and less resistant to the affects of chlorine than polyester
    • Best for those who don't swim on a regular basis, younger swimmers starting out or competitive swimmers looking for a basic training suit. 
    • It is important to keep in mind that a Lycra suit is lighter and more stretchy than a polyester suit (which means that most people fit a size smaller than a polyester suit and it might feel more comfortable to wear)
  • In some cases swimsuits are a blend of polyester and PBT (a texturized polyester with a natural stretch) that gives the suit excellent resistance to the harmful effects of chlorine and makes them resistant to fading. If you are swimming many hours a week, this is most likely the suit for you.

How can I make my bathing suit last longer?

Every swimsuit has specific washing instructions on the tags or packaging. General recommendations include:

  • Hand wash with swimwear detergent
  • Always avoid using chlorine based detergents or spot removers
  • Never put your swim wear in the washer or dryer
  • Hang to dry (for female suits hang by the bottom to prevent the straps from stretching out)
  • Avoid wringing, wrapping in wet towels or storing wet in a bag.

Note: Wearing your swimsuit in hot tubs or pools will expose it to chlorine and other chemicals in the water and in some case may cause fading, wear and loss of elasticity. Light colours may become transparent under these conditions. This is normal wear and tear and not a manufacturer’s defect.

What fabric is longest lasting in chlorine?

Swimwear that contains polyester will hold up longest when exposed regularly to chlorinated water.

 

Equipment Maintenance

What’s the best way to take care of my goggles?

To help your goggles last longer, don’t loan them to others and don’t rest them on your forehead because over time this can change the shape of the silicone seal. Pull the goggles down around your neck or take them off if you are not wearing them. After swimming, rinse your goggles in water and hang them over a doorknob to dry (straps hanging down). We recommend you rinse your goggles in water with hand soap to keep the inside of the lenses clean and store your goggles in a goggles case to prevent the lenses from getting scratched in your swim bag.


How do I prevent my goggles from fogging up?

All goggle lenses have an anti-fog coating on the inside. Rubbing the inside of the goggles removes this coating and the goggles may begin to fog. If this has started to happen, take a look at our aftermarket anti-fog coating. Spitting inside the lenses is also a well-known trick that works and it has to be done before each swim.

 

Racing Suits

Can you recommend the best racing suit?

This is really dependent on your level of swimming and your personal preferences. However, based on our 40 plus years of experiences as a team of swimmers, former swimmers, coaches, lifeguards and provincial, national and world champions, here are our suggested guidelines.

If you are a mid level swimmer with some experience racing, are maybe attending provincials, or you are close to national standard, consider a Speedo LZR Pro, Arena XP, TYR Tracer B.

If you are attending senior or age group nationals or swimming at an international level (this is the highest level for racing suits), consider Speedo LZR Elite, or Arena Carbon Pro.

Can you give me entry-level race suit options?

If you are an entry-level swimmer, attending your first few swim meets, consider a Lycra suit or a Speedo Aquablade, Speedo Power-plus, Arena ST, TYR Fusion.

How to put on a racing suit/what size should I get?

Race suits need to be worn very tight, like a second skin. If you wear the right size, it will be very difficult to get into and is a reason why extra caution must be taken when putting on a racing suit. For girls it is very common to have someone help you put on the racing suit! 

  • Racing suits are meant to be advantageous - with designs to maximize body-shaping, compression and repelling water. That means suits fit extremely snug. 
  • That being said every manufacturer varies - always try on a suit before buying
  • Tech suits that restrict movement, restrict breathing or is too loose is a tech suit that isn't working for you.
  • It will take a long time (~10+ minutes) to get your suit on. So make sure you leave yourself enough time; if you rush, you are more likely to damage your suit.
  • Work the suit up slowly from the bottom, using the pads of your fingers (NOT fingertips) especially at the waist line; do not pull the suit at any seam. Don’t forget to cut your nails or even put a plastic bag over your hands to help prevent tearing
  • Making sure that the sections of the suit are correctly positioned over your body, this will help free up additional ‘slack’ for you to be able to work the suit up your body.

How to take care of a racing suit/how many races can I expect?

High performance suits are not designed for durability and long periods of use like practice suits, so it’s important to exercise extra care.

  • Leaving your un-rinsed suit at the bottom of your swim bag will damage it. To keep your suit in top racing condition, take the suit off after your race and rinse it in cold water between races.
  • After the completion of the meet use a gentle detergent such as AQUAMATE to properly remove the chlorine from the suit.
  • Dry your suit flat or hang upside down from legs – this will prevent water gathering at the crotch and damaging the bonding in this area.
  • Never use any type of washer or dryer and avoid hang-wringing and suit spinning/drying machines as well.
  • There is no pre-determined amount of races you can expect, no guaranteed amount of time. If you follow the above steps, getting the chlorine out as soon as possible you can expect to have the suit last longer.


What is a manufacturers defect?

High Performance racing suits are technologically advanced suits designed to help you swim your very best but it is important to remember they are fragile. Their lightweight material and tight fit makes them very susceptible to being damaged. If treated delicately your suit should have a long life. For more information on how to care for your suit please check out our FAQ – “How to care for your racing suit”. In addition to the 90 day vendor warranty TAS does offer a limited warranty against manufacturers defects. 

Maunfacturers defects include issues such as:
1. Bonding separation/ Seam Splitting
2. Seam Unravelling

Bonding Separation             Unravelling
  1) Bonding Separation                    2) Seam Unravelling

If you believe you have a suit with a manufacturers defect, please contact your nearest store or email info@team-aquatic.com with:

  • Original purchase receipt or order number
  • Details on wear history ( how many meets )
  • Images of the defect (for online / email support claims )

Limited warrenty does not cover damage cause by the swimmer (even if unintentional) this is NOT considered a manufacturers defect. This includes but is not limited to
1. Holes in any form
-Often created by fingers, being snagged on something or too much pressure being applied to the suit. Below is an image which is a finger hole and would not be deemed a manufacturers defect. 
  Finger hole

 The videos below have a step by step guide you can follow to put on your racing suit

 

Custom/Logo’d Items

What is the pricing for custom logoed items?

Custom logoed items are available when ordered in bulk. These are special orders. To find out more please contact one of our customer service specialists at 800 234 4833 (9am to 5pm PST or if calling before 9am PST, call a location near you).


How long will it take to receive a custom logoed item?

Team Aquatic Supplies can provide most items in bulk with custom logos including swimwear, clothing, equipment and accessories. Delivery times vary depending on the item(s) you order. Please contact one of our customer service specialists at 800 234 4833 (9am to 5pm PST or if calling before 9am PST, call a location near you).

 

Team Sales

If you are a team manager:

What are the benefits of signing my club up for Team Sales?

There are many benefits to signing up for Team Sales.

Hassle free order management:
When you sign up, you get to build a customized Team Sales page specifically for your club or team. On this page you can create groups and associate specific products to each group so that your team members can easily and quickly identify the items they need to buy.

Everyone saves:
When you have a Team Sales page everyone saves money. Not only will your team members get 20% discount on items they buy online, we’ll also give you a coupon to share with friends and family members so they too can enjoy discounts on their purchases. And your club gets a credit back on all orders placed by their team members and by team friends and family members using the assigned coupon codes.


How long will it take to get our Team Sales account set up and operational?

You can set up and have your Team Sales page operational in one to two businesses days. It’s easy to do. Just fill in the Team Sales sign up form to get started. We’ll review your application then email you detailed instructions about how to set up your customized Team Sales page. Once your customized page is ready, you’ll get a unique url and coupon code to share with your team members so they can start buying online right away. You can also share your coupon code with friends and family members so they can save too.


How do team members and friends and family members get their discount?

Everyone must use their assigned coupon code, whether a team member or a friend or family member buying on the Team Aquatic Supplies website, to get their discount.

When I set up my Team Sales page I get a unique link or url and a coupon code. What shall I do with these?

Your team members will need the unique link or url so they can access your customized Team Sales page. They will also need the coupon code to buy items and receive their discount, whether on the Team Sales page or the main Team Aquatic Supplies website. We recommend you email these to them and that you also post them on your club’s website if you have one.

Your friends and family members will need the coupon code to buy items and receive their discount on the main Team Aquatic Supplies website. We recommend you email the coupon code to all your friends and family members and invite your team and club members to do the same. There is no limit to how many friends and family members use the coupon code and the more people that use it, the bigger your credit back will be from Team Aquatic Supplies!


How will I share our coupon code with team friends and family members?

There’s no limit to how many team friends and family members use your coupon code so we recommend you consider doing the following:

  • Share it with your team and club members
  • Share it with your friends and family members
  • Ask your team and club members to share it with their friends and family members
  • Publish it on your club’s website (if you have one) and/or in your club’s newsletters and other communications, such as letters and emails.

If you are a team member and your club has a Team Sales account:

What are the benefits of purchasing items from our Team Sales page?

All the items recommended for you by your team manager have been carefully selected and placed on your Team Sales page. Shopping here makes it fast and easy for you to buy the right items for your team participation. Not only that, when you buy items from your Team Sales page, you get a 20% discount.


How can I access my club’s Team Sales page so I can place my order?

You will need the unique link or url associated with your Team Sales page to access it. Your team manager will either email it to you or it may be posted on your club’s website. Once you have it, we recommend you bookmark it so you can easily find it the next time you want to buy something. When you make purchases on your Team Sales page, remember you will also need your coupon code. Like your Team Sales unique link or url, your team manager will either email your coupon code to you or you may be able to find it on your club’s website.


My club sent me a coupon code for Team Aquatic Supplies, how do I use this?

You will need your coupon code to get your discount, whenever you make a purchase on the Team Aquatic Supplies website. By entering your coupon code at the time of checkout, either when buying from your Team Sales page or when buying regular items from the main Team Aquatic Supplies website, you will get a 20% discount. (Note: sale items are not eligible for further discounts.)


Will my Team Sales coupon code expire?

No. Your coupon code will not expire as long as your club or team has a Team Sales page on the Team Aquatic Supplies website. Be sure to keep your coupon code in a safe place so you can buy quality swim products from Team Aquatic Supplies and benefit from 20% discount. (Note: sale items are not eligible for further discounts.)


I lost my Team Sales coupon code. How can I get another one?

If you have misplaced your Team Sales coupon code, contact your team manager and ask for the coupon code. Alternatively, you may be able to find the Team Sales coupon code on your team’s website.


Can I use my coupon code to buy any products on the Team Aquatic Supplies website or just on our Team Sales page?

Your coupon code ensures you get the maximum discount on all your purchases. You may use it when buying items from your Team Sales page and we recommend you use it when buying regular items from the main Team Aquatic Supplies website so you get your discount.


Can I use my coupon code to buy sale item?

Your coupon code will ensure you get the best possible discount on all purchases. However sales items will not be discounted further by using your coupon code.


Can I share my coupon code with friends or family members?

No. You will be given a second coupon code which you can share with friends and family members. There is no limit to the number of friends and family members you can share it with. Everyone you give the Friend and Family coupon code to can enjoy discounts on all purchases they make on the Team Aquatic Supplies website. (Note: sale items are not eligible for further discounts.)


I want to buy a sale item and when I enter my coupon code it will not discount?

Sorry, sale items are not eligible for further discounts because they are already discounted.

If you are friend or family to a team member who has given you a coupon code:

How do I use my coupon code?

It’s easy to use your discount coupon. Simply go to the Team Aquatic Supplies website and start shopping. When you are ready to buy, go to checkout and follow the steps for checking out; you will be guided through them. When you are asked for your coupon code, enter it and your purchases will be discounted by the coupon amount. (Note: sale items are not eligible for further discounts.)


Can I share my coupon code with friends or family members?

Yes. If you are a friend or family member of a team member, you can share your coupon code with other friends and family members. There is no limit to the number of friends and family members you can share it with. Everyone you give it to can enjoy discounts on all purchases they make on the Team Aquatic Supplies website. Note that sale items are not eligible for further discounts.


Will my Team Sales coupon code expire?

No. Your coupon code will not expire as long as your club or team has a Team Sales page on the Team Aquatic Supplies website. Be sure to keep your coupon code in a safe place so you can buy quality swim products from Team Aquatic Supplies and benefit from discounts. (Note: sale items are not eligible for further discounts.)


I want to buy a sale item and when I enter my coupon code it will not discount?

Sorry, sale items are not eligible for further discounts because they are already discounted.